Rapid released solution for Head Map Creation Error (Code 01)

Since DCEXP was developed the feature of reading data by selective head(s), we have received many positive perspectives worldwide that DCEXP can bring real business benefits by providing more efficient usability. However, according to 3 users of Data Compass, it will report “Code: 01 error” and/or “conversion error” when they tried to perform this function on the “Head Map Creation” step.

Here is our engineers’ report through substantive researches and tests on this issue:
The problem was caused by a limitation of current version of Data Compass:
Computer built-in flash card readerSome personal computers and notebook computers have a built-in card reader for SD Memory, Compact Flash, Memory Stick, Multimedia Card, etc.; and some of them will occupy the primary USB channel by default, even there is no flash cards inserted.

Users can solve this problem by disabling the built-in card reader device in the computer’s device manager.

USB storage devices attached

In case users attached USB storage devices to the computer (external drive, USB drive, etc.) prior to Data Compass, they will occupy the primary USB channel which is required for Data Compass to perform the “Head Map Creation”, causing the “conversion error”.
Users can simply solve this problem by connecting DC Console prior to any other USB storage device (for example, the ShadowDisk).

Beta testing of the new version of Data Compass with RAID recovery Add-Onwill be completed soon. As always, it will be available for all official users of client forum after testing process is completed. The above mentioned limitation will also be removed then.